Services status page
30
days ago
% Uptime
Today
On-Prem resolvers
Operational
30
days ago
% Uptime
Today
Admin Portal
Operational
30
days ago
% Uptime
Today
Log processing
Operational
30
days ago
% Uptime
Today
Threat Intelligence updates
Operational
30
days ago
% Uptime
Today
API
Operational
30
days ago
% Uptime
Today
Retail services
Operational
30
days ago
% Uptime
Today
30
days ago
% Uptime
Today
End Customer Portal
Operational
Branded self-service interface where end users manage protection settings, devices, and service activity.
30
days ago
% Uptime
Today
Management API
Operational
API and integration layer that connects Whalebone services with Telco systems, customer channels, and operational workflows.
30
days ago
% Uptime
Today
DNS Infrastructure
Operational
Resolver runtime and management layer that delivers DNS resolution, availability, and operational control.
30
days ago
% Uptime
Today
DNS Security
Operational
DNS-layer protection that blocks malicious domains using threat intelligence and policy enforcement.
30
days ago
% Uptime
Today
Admin Portal
Operational
Operator control plane for service configuration, investigation, reporting, and audit.
30
days ago
% Uptime
Today
Reporting & Alerting
Operational
Reporting and notification layer for end users and operators across security, identity, and operational events.
30
days ago
% Uptime
Today
Identity Protection
Operational
Breach-monitoring service that detects exposed personal data and alerts users with incident context and guidance.
30
days ago
% Uptime
Today
Content Filtering
Operational
Policy-based filtering of non-malicious content categories such as adult, entertainment, ads, and other restricted content.
30
days ago
% Uptime
Today
30
days ago
% Uptime
Today
Content Filtering
Operational
Policy-based filtering of non-malicious content categories such as adult, entertainment, ads, and other restricted content.
30
days ago
% Uptime
Today
Admin Portal
Operational
30
days ago
% Uptime
Today
DNS Infrastructure
Operational
Resolver runtime and management layer that delivers DNS resolution, availability, and operational control.
30
days ago
% Uptime
Today
Reporting & Alerting
Operational
Reporting and notification layer for end users and operators across security, identity, and operational events.
30
days ago
% Uptime
Today
Content Filtering
Operational
Policy-based filtering of non-malicious content categories such as adult, entertainment, ads, and other restricted content.
30
days ago
% Uptime
Today
Admin Portal
Operational
30
days ago
% Uptime
Today
Reporting & Alerting
Operational
Reporting and notification layer for end users and operators across security, identity, and operational events.
30
days ago
% Uptime
Today
30
days ago
% Uptime
Today
On-Prem resolvers
Operational
30
days ago
% Uptime
Today
Admin Portal
Operational
30
days ago
% Uptime
Today
Log processing
Operational
30
days ago
% Uptime
Today
Threat Intelligence updates
Operational
30
days ago
% Uptime
Today
API
Operational
30
days ago
% Uptime
Today
Regulatory lists
Operational
This section provides up-to-date information on regulatory lists that may impact our services, including domains supplied by regulatory providers.
30
days ago
% Uptime
Today
Domain database updates
Operational
30
days ago
% Uptime
Today
30
days ago
% Uptime
Today
End Customer Portal
Operational
Branded self-service interface where end users manage protection settings, devices, and service activity.
30
days ago
% Uptime
Today
Management API
Operational
API and integration layer that connects Whalebone services with Telco systems, customer channels, and operational workflows.
30
days ago
% Uptime
Today
DNS Infrastructure
Operational
Resolver runtime and management layer that delivers DNS resolution, availability, and operational control.
30
days ago
% Uptime
Today
DNS Security
Operational
DNS-layer protection that blocks malicious domains using threat intelligence and policy enforcement.
30
days ago
% Uptime
Today
Admin Portal
Operational
Operator control plane for service configuration, investigation, reporting, and audit.
30
days ago
% Uptime
Today
Reporting & Alerting
Operational
30
days ago
% Uptime
Today
Identity Protection
Operational
30
days ago
% Uptime
Today
Content Filtering
Operational
Policy-based filtering of non-malicious content categories such as adult, entertainment, ads, and other restricted content.
30
days ago
% Uptime
Today
30
days ago
% Uptime
Today
Content Filtering
Operational
Policy-based filtering of non-malicious content categories such as adult, entertainment, ads, and other restricted content.
30
days ago
% Uptime
Today
Reporting & Alerting
Operational
Reporting and notification layer for end users and operators across security, identity, and operational events.
30
days ago
% Uptime
Today
Admin Portal
Operational
30
days ago
% Uptime
Today
30
days ago
% Uptime
Today
Content Filtering
Operational
Policy-based filtering of non-malicious content categories such as adult, entertainment, ads, and other restricted content.
30
days ago
% Uptime
Today
Reporting & Alerting
Operational
Reporting and notification layer for end users and operators across security, identity, and operational events.
30
days ago
% Uptime
Today
Admin Portal
Operational
30
days ago
% Uptime
Today
30
days ago
% Uptime
Today
On-Prem resolvers
Operational
30
days ago
% Uptime
Today
Admin Portal
Operational
30
days ago
% Uptime
Today
Log processing
Operational
30
days ago
% Uptime
Today
Threat Intelligence updates
Operational
30
days ago
% Uptime
Today
API
Operational
30
days ago
% Uptime
Today
Regulatory lists
Operational
This section provides up-to-date information on regulatory lists that may impact our services, including domains supplied by regulatory providers.
30
days ago
% Uptime
Today
30
days ago
% Uptime
Today
End Customer Portal
Operational
Branded self-service interface where end users manage protection settings, devices, and service activity.
30
days ago
% Uptime
Today
Management API
Operational
30
days ago
% Uptime
Today
DNS Infrastructure
Operational
30
days ago
% Uptime
Today
DNS Security
Operational
30
days ago
% Uptime
Today
Admin Portal
Operational
Operator control plane for service configuration, investigation, reporting, and audit.
Reporting & Alerting
Operational
30
days ago
% Uptime
Today
Identity Protection
Operational
30
days ago
% Uptime
Today
Content Filtering
Operational
Policy-based filtering of non-malicious content categories such as adult, entertainment, ads, and other restricted content.
30
days ago
% Uptime
Today
Content Filtering
Operational
30
days ago
% Uptime
Today
Admin Portal
Operational
30
days ago
% Uptime
Today
30
days ago
% Uptime
Today
On-Prem resolvers
Operational
30
days ago
% Uptime
Today
Admin Portal
Operational
30
days ago
% Uptime
Today
Log processing
Operational
30
days ago
% Uptime
Today
Threat Intelligence updates
Operational
30
days ago
% Uptime
Today
API
Operational
30
days ago
% Uptime
Today
Regulatory lists
Operational
This section provides up-to-date information on regulatory lists that may impact our services, including domains supplied by regulatory providers.
30
days ago
% Uptime
Today
30
days ago
% Uptime
Today
End Customer Portal
Operational
Branded self-service interface where end users manage protection settings, devices, and service activity.
30
days ago
% Uptime
Today
Management API
Operational
30
days ago
% Uptime
Today
DNS Infrastructure
Operational
30
days ago
% Uptime
Today
DNS Security
Operational
30
days ago
% Uptime
Today
Admin Portal
Operational
Operator control plane for service configuration, investigation, reporting, and audit.
30
days ago
% Uptime
Today
Reporting & Alerting
Operational
30
days ago
% Uptime
Today
Identity Protection
Operational
30
days ago
% Uptime
Today
Content Filtering
Operational
Policy-based filtering of non-malicious content categories such as adult, entertainment, ads, and other restricted content.
30
days ago
% Uptime
Today
30
days ago
% Uptime
Today
Content Filtering
Operational
Policy-based filtering of non-malicious content categories such as adult, entertainment, ads, and other restricted content.
30
days ago
% Uptime
Today
30
days ago
% Uptime
Today
Log processing
Operational
30
days ago
% Uptime
Today
Threat Intelligence updates
Operational
30
days ago
% Uptime
Today
API
Operational
30
days ago
% Uptime
Today
Regulatory lists
Operational
30
days ago
% Uptime
Today
Content Filtering
Operational
Policy-based filtering of non-malicious content categories such as adult, entertainment, ads, and other restricted content.
30
days ago
% Uptime
Today
30
days ago
% Uptime
Today
30
days ago
% Uptime
Today
End Customer Portal
Operational
30
days ago
% Uptime
Today
Management API
Operational
30
days ago
% Uptime
Today
DNS Infrastructure
Operational
30
days ago
% Uptime
Today
DNS Security
Operational
30
days ago
% Uptime
Today
Admin Portal
Operational
30
days ago
% Uptime
Today
Reporting & Alerting
Operational
30
days ago
% Uptime
Today
Identity Protection
Operational
30
days ago
% Uptime
Today
Content Filtering
Operational
30
days ago
% Uptime
Today
On-Prem resolvers
Operational
30
days ago
% Uptime
Today
Admin Portal
Operational
30
days ago
% Uptime
Today
Log processing
Operational
30
days ago
% Uptime
Today
Threat Intelligence updates
Operational
30
days ago
% Uptime
Today
API
Operational
30
days ago
% Uptime
Today
Regulatory lists
Operational
30
days ago
% Uptime
Today
Domain database updates
Operational
30
days ago
% Uptime
Today
30
days ago
% Uptime
Today
Content Filtering
Operational
30
days ago
% Uptime
Today
Reporting & Alerting
Operational
30
days ago
% Uptime
Today
Admin Portal
Operational
30
days ago
% Uptime
Today
Whalebone Cloud Resolvers
Operational
30
days ago
% Uptime
Today
Home Office Security
Operational
30
days ago
% Uptime
Today
Past Incidents
Minor incident
Device and subscription management API errors
[Resolved]
The incident has been resolved. Management API and all Admin Portal functionality, including the Product and DNS Traffic dashboards, are operating normally. DNS Traffic and Threat Log processing has caught up.
DNS resolution remained fully operational throughout the incident.
Thank you for your patience. We apologise for the disruption.
Minor incident
Increased number of False Positives
[Resolved]
The issue causing an increase in legitimate domains being incorrectly blocked has been resolved. We have corrected the detection scoring affected by changes in an upstream data source and removed the false-positive classifications identified during our investigation.
We are closing this incident. If you still encounter a website you believe is incorrectly blocked, please contact our support team so we can review it individually.
We apologise for the disruption and thank you for your...
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