Logs Processing Delayed on APAC-01 Platform

During the above time frame, some users may have experienced difficulties accessing logs through our Admin Portal on the APAC-01 region.

Impact:

• Affected: Log access services were temporarily unavailable, and log data processing was delayed.
• Unaffected: All other services, including DNS traffic and content delivery, remained fully operational.

Root Cause:

• An internal configuration issue within our logging infrastructure temporarily affected log accessibility and has led to delays in log data processing.

Resolution:

Our technical team promptly identified and resolved the configuration issue. Log services have been fully restored, and all log data is now available. No log data has been lost.

Next Steps:

We will review our systems and processes to prevent similar issues in the future and enhance the reliability of our log services.

We apologize for any inconvenience this may have caused. If you have any questions or continue to experience issues, please contact our support team.