Delayed DNS Traffic logs on EU-01

We have identified a message lag in our queue processing system. If current trends remain consistent, we expect this backlog to clear within approximately 12 hours. As it processes, affected logs should begin to appear.

Important Note:
While this current message lag will be processed and resolved, the underlying issue which caused this delay has not yet been resolved. We have determined that the tunneling service is responsible for the delay; however, we are still investigating why this is happening.

Next Steps

• Root Cause Analysis: We are actively investigating the tunneling service and other potential contributors to the log delays.
• Monitoring & Updates: We will closely monitor the queue backlog to confirm it is decreasing.

Thank You for Your Patience
We understand the inconvenience this may cause. Our team is working diligently to fully restore log functionality. If you have any questions, please reach out to our support team.

Some logs from around 10:00 AM CET are now appearing, although not all are visible yet. We have increased resources significantly to rule out capacity constraints, but this has not fully resolved the log delays. We will continue to monitor and investigate the tunneling service for any remaining issues.

Next Steps:

• Further investigate the tunneling service, which we identified as part of the system causing log delays, to find and resolve any remaining issues.
• Monitor log ingestion to confirm the backlog is decreasing.
• Provide an update once we have additional information or a clear timeframe for resolution.

Thank you for your ongoing patience. If you have any questions, please reach out to our support team.

We are currently experiencing an issue where log data appears to be missing or significantly reduced for our EU-01 resolvers. While Threats & Content updates remain current and DNS queries continue to function, customers may notice incomplete or absent DNS Traffic logs in their dashboards. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.

DNS resolution itself is not impacted; queries continue to resolve as expected.

Next Update:
We will provide an update within 2 hours or as soon as we have additional information.

Thank You for Your Patience
We understand the inconvenience this may cause and appreciate your patience. Our team is committed to resolving the issue swiftly and will keep you informed of any significant developments.

If you have any questions or concerns, please reach out to our support team