Issue Affecting Regulatory Domain Blocking

Minor incident EU-01 APAC-01 AM-01 Regulatory lists Regulatory lists Regulatory lists
2025-02-11 20:00 CET · 6 days, 2 hours, 59 minutes

Updates

Resolved

We have resolved the issue, and the fix will be applied for all affected customers within a few hours.

Our team will be meeting soon to discuss measures to help prevent similar incidents in the future.

Thank you for your patience and understanding.

February 17, 2025 · 22:56 CET
Update

We have identified the root cause and are working on a fix. Thank you for your patience and understanding.

February 17, 2025 · 21:26 CET
Investigating

Thank you for your patience. Our teams have reviewed several components and eliminated some potential causes.

We are continuing our investigation to determine the root cause and will provide further updates as soon as more information is available.

February 17, 2025 · 19:49 CET
Issue

We’re investigating an issue affecting regulatory domain blocking in the EU-01, APAC, and AM regions. While domains flagged by regulatory feeds are correctly identified, they are not being blocked as expected on some resolvers, impacting only a subset of customers.

Our teams are actively investigating the root cause and will provide further updates as soon as possible. Thank you for your patience, and please accept our apology for any inconvenience caused.

February 17, 2025 · 15:49 CET

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