Visibility Issue: Threat Logs & Resolver Telemetry & Resolver status

We are pleased to inform you that the incident has been resolved. Threat logs have been successfully backfilled with no logs lost, and resolver telemetry is now fully operational. Our engineering team actively monitored the backfilling process throughout the incident.

Thank you for your patience. Please contact our support team if you have any further questions.

We have an update regarding missing logs. We confirm that no logs were lost.

• Threat Logs: Threat logs are still delayed and in the process of backfilling. Should be fully backfilled within few hours.
• Resolver Telemetry & Resolver status: Resolver telemetry is now fully operational and status of resolver is correct now.

Next Steps: Our engineering team is actively monitoring the backfilling progress and will continue to implement corrective measures as needed.

We appreciate your patience and will update you as the situation evolves.

Current Issue: We are currently experiencing issues affecting the visibility of Threat Logs and Resolver Telemetry within the Admin Portal. Resolver is displayed as “Connected”. DNS resolution, filtration, and other core services remain fully operational.

Impact:

• Threats Logs are delayed on the Admin Portal.
• Resolver Telemetry is delayed on the Admin Portal.
• Resolver is in status “Connected”.
• No disruption to DNS query resolution or filtering.

Root Cause:
Our engineering team is actively investigating to identify and address the underlying cause.

Actions Underway:

• Investigation of root cause.
• Implementation of corrective measures.

Next Update:
We will update you as soon as more details become available or when the issue is resolved.

We apologize for any inconvenience this may cause and appreciate your patience. For immediate concerns or further information, please contact our support team.