DNS traffic logs partial outage

On November 21st at 04:41 AM UTC, the logs queue was processed and majority of logs are now restored and visible in the Admin Portal.

Please note that if large volumes of logs were generated, some log entries from a limited time windows may not have been fully preserved. Logs for customers with standard or lower volumes were not affected and have been restored completely.

We apologize for any inconvenience this may have caused.

Our engineers have identified the root cause in maximum autoscale load of one the logging processors.

The component has been scaled manually and the queue of logs started to be processed and will keep appearing in the Admin Portal. We will inform you once the queue is processed.

Current Issue:
Starting November 19th, 09:00 UTC we observe a partial outage of DNS traffic logs processing. Only subset of logs is processed and visible in Admin Portal.

Impact:

• DNS Traffic logs incomplete in Admin Portal
• No disruption to DNS query resolution or filtering.

Root Cause:
Our engineering team is actively investigating to identify and address the underlying cause.

Next Update:
We will update you as soon as more details become available or when the issue is resolved.

We apologize for any inconvenience this may cause and appreciate your patience. For immediate concerns or further information, please contact our support team.